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Heidi AI FAQ

Last Updated: 20/04/2026 in CLINICAL Heidi AI

Zedmed's Heidi AI integration uses voice input to generate AI-enhanced clinical notes and consultation transcripts. Before it is added to a patient's file, all generated content can be reviewed and manually edited. Requires Zedmed v38 . For ...
LEARNING

Last Updated: 27/05/2026

Playlists Zedmed Clinical playlist Click this button (below) to list all videos in the playlist then scroll to select one of your choice. Zedmed Office playlist ...
Add a new doctor

Last Updated: 09/10/2025 in ADMIN Staff setup

Set up a new doctor or locum in Zedmed. This includes a Zedmed login and an account where the doctor's billing and reporting information is entered.
First time login 2FA setup

Last Updated: 27/05/2026 in CLOUD Cloud login

This guide explains how to set up your Zedmed credentials and DUO Mobile, a two-factor authentication App that is easy and secure to use.
NASH certificates

Last Updated: 07/07/2025 in ADMIN Software updates

NASH (National Authentication Service for Health) PKI Site Certificates are used b Zedmed to create secure connections to online patient services.
Clinical templates

Last Updated: 19/06/2025 in ADMIN Templates & forms

Zedmed comes with an extensive set of clinical templates that can be made available in Quick Documents for consultations.
The Doctors App

Last Updated: 01/05/2026 in CLINICAL Clinical features

Install the Doctor's App so you can action results and manage patients, wherever they are. It can be downloaded from the IOS app store or Google Play.
Update Medicare fees - manual

Last Updated: 18/02/2026 in BILLING Payers & fees

Download the Medicare Benefits Scheme (MBS) fees file and use it to update all Medicare fees in Zedmed. This will update the fees of existing MBS items.
Patient record

Last Updated: 29/04/2026 in OFFICE Patients

Create a new record for a patient and fill in the personal, practice and payment information. You can also link them to family members to make billing easier.
Managing the Results Inbox

Last Updated: 22/04/2026 in CLINICAL Results inbox

Review and action all assigned patient results from the Results Inbox. The actions include recalling the patient, sending them an SMS and assigning tasks to the nursing team.