Zedmed best practice guide

Zedmed software is a critical part of our customer's service delivery, and when a Zedmed server is on-site, it should be operated as part of a best-practice IT strategy. This document lists key best practice considerations and links to Australian healthcare industry guidance.

Zedmed strongly recommends that qualified technicians and providers manage your information systems and security.


  • The server that Zedmed is installed on should be backed up daily.
  • The backups should be stored in a safe place and tested to ensure they can recover your systems.
  • The backup schedule should include a rotation of weekly, monthly, and annual backups, stored offsite.
  • There should be a Disaster Recovery Plan and an annual test of this plan.
    To learn more, see the backup guidance provided bythe Australian Health Agency and digitalhealth.gov.au


  • Servers and desktops running Zedmed software must use operating systems supported by Zedmed. 
  • Servers and desktops should have the latest Windows updates and patches.
  • Internet browsers and applications should have the latest patches and security updates.
    To review Zedmed's hardware and software requirements, see the Zedmed Specifications document.


  • Antivirus software should be installed on all servers, workstations and devices connected to the practice.
  • Firewalls should be used to control connections in and out of all practice sites.
    To learn more, see the RACGP computer and information security standards.


  • Staff should only have the Widows and Zedmed access required to perform their role.
  • Staff should have security awareness training that covers social engineering, malware and phishing.
    To learn more, see the Digital Health Cyber security awareness resource.