NEW Support for multiple Appointment Reminders
You can now send multiple SMS Reminders to patients for a single appointment, for example, 1 day before and 1 week before. Follow the standard Add a Reminder process under Practice Setup > SMS configuration. If you use custom text for a reminder, the same text will be used for all reminders for that Appointment Type. If you are using 2-way SMS, all reminders will request Y/N confirmation.

NEW Telehealth SMS configuration tab + reminder support
Telehealth Appointments can now support Appointment Reminders, as shown in the section above. The Telehealth SMS with the Join link uses an independent schedule defined in a new Telehealth Link tab. This tab includes a preconfigured schedule and text so that Telehealth works 'out of the box'. You can create a custom link message and change the number of hours before the appointment that the link is sent.
- There is a default 'All' SMS message with the Telehealth link. Custom messages can be created.
- The Send Message field is set to 15 minutes before the patient's appointment and can be changed.
IMPORTANT - Existing Telehealth customers who upgrade:
- Existing Telehealth messages will be moved from Appointment Reminders to this new Telehealth Links tab.
- Send Message will reset the existing send time to 15 minutes before the patient's appointment by default.
- Customers should change this time to keep their current setting.

NEW Custom Invoice header image
Custom practitioner invoices can now use a banner image as the header instead of custom text. This allows the practitioner to include a logo, and the graphic can include any required text. You can use custom header text or a graphic, but not both. When enabled for a branch, a custom Header and Footer replace the default clinic text on practitioners' invoices.

NEW AI Agent Support
Zedmed now provides integration support for Trimate AI and Facere AI. If a practice uses these AI agents to handle phone bookings, Zedmed will add those bookings to the Appointment Grid.
NEW Custom SMS text for ePayment card requests
Reception can send an SMS message to the patient to request credit card information for Payment Gateway (ePayment billing). The text used for patients with upcoming appointments, and those with no appointments, is now different and customisable under Practice Setup > SMS configuration > ePayment SMS tab.

NEW Send pre-defined SMS messages to patients on demand
You can now create a set of SMS messages using templates that support merge fields. These messages can be sent to patients on demand - from the Patient record Message tab or by right-clicking a patient's Appointment. In each case, you select the message from the list, then click send. Zedmed includes a 'Standard Dr Away' message. Templates are available to all.

NEW Send a patient a copy of their Medicare claim form
If a patient has made a payment with a Medicare or DVA rebate (e.g., via MA Online the next day) and they are not at the clinic, you can now send them a copy of the claim form via email or Secure Send from Account Enquiry > View Claim.

NEW Invoice note editor
Add a note to an invoice. The note is added in Account Enquiry and displays in the new Note field. This is useful when following up with patients on unpaid invoices or turning a quote into an invoice.

NEW OLA updates
Appointment Grouping
OLA now allows you to Group Appointment types and display them as an appointment hierarchy. For example, a Telehealth Group containing five Telehealth Appointment Types. Important: Any groupings in multi-database setups must be an exact match across the Zedmed databases.
Online Settings
There is a new button on Appointment Types called Online Settings, which has a number of customisations and overrides
- Turn off location directions: Unticking 'Provide Directions' link disables the clinic address and directions that are displayed when the patient confirms their appointment.
- Customise messages during OLA booking and confirmation: Use the text boxes to display a custom message when the patient makes a booking (left pane) and when they confirm a booking (right pane). These override any messages the practitioner has added to their sessions

NEW Automatic fee updates
Zedmed will automatically update Medicare and DVA fees for existing items overnight when new fee schedules become available. Health Funds will also receive an automatic fee update if the practice configures the funds in Zedmed.
- This feature is enabled by default and can be disabled in Practice Details by unticking Automatically update item fees.
- At the bottom of the Item Fee Codes screen, Medicare and DVA Fee status section shows when fees were updated.
- Add notifications by selecting Intramail Users button and adding a users to receive an intramail when an update completed
- The existing manual process must still be performed for 1) WorkCover fee updates and 2) to Add new items.
- Because practices use different names and codes, you need to map your insurers to the Fee schedule in Zedmed.

NEW Patient details now include appointment history
An Appointments tab has been added to patient details in Office. It displays two years retrospective by default. To locate the patient's historical or future appointments, select the criteria, then the Search button. Use the Doctor or Resource button to populate the drop-down selector. The report can be printed.

NEW Add Surgical Procedures types using free text
A Surgical Procedure 'Type' can now be changed using free text. The new text can be a one-off update or added for use with other surgical procedures by selecting the “Add to list“ option. The new Preodecure Type is saved when you use Add to list.

NEW Clinical Billing Wizard now shows the previously billed items
Clinical’s Billing Wizard now lists the last three years of billed items for the patient by all doctors at the practice.
Each billed item shows the billing date. This allows clinics and practitioners to review items that can be billed annually.
A full description appears when hovering over the item's short description.

NEW A drug's estimated 'Last until' date is now displayed on the prescribing screen
Clinical's drug prescribing screen now shows the date the medicine was expected to Last until. This allows the practitioner to see how long the last prescription was intended to last and how soon the patient returned for more. By default, the drug displays the most recent Last Until date. Expanding that drug shows each individual script's Last Until date. Also, Summary Views > Medications now displays the number of repeats and dosage.

Enhancements
| Office | ZED-11253 | Transaction Date Payment Report
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| Office | ZED-10871 | Add filters to the drop-down list management
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| Office | ZED-10979 | Increase the size of Doctor Title in the address book, Patient Profile and Doctor Profile
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| Office | ZED-10986 | Add assistant nurse codes to Zedmed
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| Office | ZED-11038 | ePayments can now be used to partially pay an invoice
Note: the receipt emailed to the patient by Payment Gateway will only show the $30 charged. The invoice in Zedmed will show each payment method used, the corresponding amount and the total.
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| Office | ZED-11089 | Change wording on the Assistant Services Report
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| Office | ZED-11103 | Create a send Telehealth link from the Appointment grid
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| Office | ZED-11130 | Add ePayment to the Zedmed receipt when multiple payment forms are used
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| Office | ZED-11101 | Warn the user if booking a telehealth consult if the patient does not have a Mobile phone number.
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| Office | ZED-11102 | Change the Telehealth icon to remove the tick
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| Office | ZED-10848 | Create patient appointment history/Bookings in patient details in Office
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| Office | ZED-10849 | Access a patient's appointment history from the Appointment Grid
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| Office | ZED-10870 | Allow free text in the Surgical Procedures 'Type' field
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| Clinical | ZED-11227 | New icon to the Clinical toolbar to open Office A new button has been added to the clinical toolbar to open Office or activate an existing instance of Office
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| Clinical | ZED-11239 | Using the Summary Views paper clip, multiple files can be selected and imported at once.
Only files for the same test, for example, a set of 4 X-rays, should be uploaded together. Any setting applied by Zedmed - including the Doctor to link to, mark as complete and Document date - is applied to all files.
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| Clinical | ZED-10850 | Create patient appointment history/Bookings in Clinical
To locate the patient's historical or future appointments, select the criteria, then the Search button. Use the Doctor or Resource button to populate the drop-down selector. The report can be printed.
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| Clinical | ZED-11009 | Secure Send - Other addressees now optional
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| Clinical | ZED-11031 | Fast Report Pathology - Add Fetal RhDTest Request Form
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Enhancements (set 2)
| Office | ZED-10833 | Enhance Bulk Archive feature to include the usual doctor The Office Archive feature now has the option to bulk archive patients for one or more selected doctors. |
| Office | ZED-10584 | Add CC options for Clinical letters in Office
Any GPs and clinicians added here will be added to the Other Clinicians tab in the patient's Clinical record.
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| Office | ZED-10658 | Added 'Other' as a cancellation reason on the Appointment Grid
This text will appear in the Appointment Audit report and the Cancelled/Missed Appointments report.
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| Office | ZED-10660 | Enhance the Appointment Grid Audit report to report cancellation reasons
The Audit Report is run from the Appointment Grid - Extra > Audit. |
| Office | ZED-10647 | Add Patient Account and appointment date merge fields to the Office letter writer
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| Office | ZED-10691 | Remove Unpaid Accounts from Invoice A new practice setting in Office allows the exclusion of unpaid accounts from patient invoices. This is enabled by opening Practice Setup > Practice - and ticking 'Exclude unpaid amounts on invoice'.
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| Office | ZED-10717 | Change expired referral activation date in Appointment Details to expiry date
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| Office | ZED-10575 | Add Outstanding Amount and Unallocated Credits to payers in patient details
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| Office | ZED-10728 | Remove all SMS providers other than ZedSMS
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| Office | ZED-10737 | Move the provider column in Referral Doctor Selector
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| Office | ZED-10756 | Create a separate SMS message for Telehealth from Reminders
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| Office | ZED-10825 | Enhance the Cancelled and Missed appointments report to display other cancellation reason text
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| Office | ZED-10834 | Add validity period to Secure Send SMS Message
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| Office | ZED-10835 | Shorten the GUID in the Secure Send link
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| Office | ZED-10844 | Add a preview and fix the width of editor for custom header and footer
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| Office | ZED-10086 | Add Secure Send & Email to the Claim Form viewer
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| Office | ZED-10562 | Replace the Invoice header with an image at the Doctor level
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| Office | ZED-10699 |
Add SMS configuration for the request a credit card message
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| Office | ZED-10583 |
Add doctor multi-select to Debtors Report
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| Office | ZED-10582 |
Add doctor multi-select to the Appointment Report
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| Office | ZED-10581 |
Add doctor multi-select to the Attendance Report
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| Office | ZED-10580 |
Add doctor multi-select to the Transaction GST Report
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| Office | ZED-10662 | SMS Reminders to send multiple SMS's
Please note that if your Clinic has duplicate schedules - same number of days before and the same appointment type, then the patient will now receive multiple SMS’s for that appointment on the scheduled day. This is a situation you may wish to avoid, check your configuration and adjust or remove the duplicate schedules. See the opening highlights sections to learn more. |
| Office | ZED-10643 |
Create SMS Patient from Appointment Grid with templates
Additionally, users can now quickly compose and send SMS messages by selecting “SMS Patient” from the Appointment Grid’s context menu. This opens the Patient Details dialog, where upon template selection, the merge fields are automatically expanded using data from the source appointment - or from the Upcoming one if accessed directly from Patient Details. See the opening highlights sections to learn more. |
| Office | ZED-11154 | Separate out Telehealth reminders from other reminder schedules
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| Office | ZED-11164 | Modify the Upcoming Appt ePayment message to include appt merge field
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| Clinical | ZED-10762 | Add prescribing estimated to last date and repeat number to medications
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| Clinical | ZED-10774 | Previously billed items for the patient is now shown in Billing Wizard
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| Clinical | ZED-10763 | Batch letter writer search function enhancement
In addition, the search is now initiated via a search button rather than when a search criterion is changed.
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| Clinical | ZED-10775 | Mouse over for an item that needs to be visible for longer and formatted
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| Clinical | ZED-11167 | Billing Wizard should show previously billed items for all doctors
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Fixes
| Office | ZED-11291 | Appointment Audit Report – Attended/Edited Status Not Displaying.
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| Office | ZED-11024 | Appointment Report Export - does not include the address details
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| Office | ZED-11032 | No Incentive Item Pop Up for TyroEasyClaim Bulk Bill
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| Clinical | ZED-11310 | Create a new route of administration.
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| Clinical | ZED-11320 | A scanned document cannot be added using the Zedmed API.
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| Clinical | ZED-10990 | Incorrect enhanced view displays when a corrupt or damaged document is imported
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| Clinical | ZED-11122 | Result Import Error
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| Clinical | ZED-11303 | Office button in Clinical is not always switching to Office in Cloud
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| Clinical | ZED-11302 | Previously billed items are only showing for the first patient opened.
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| Office | ZED-10637 | Windows Handle error if the Appointment Grid is left unattended
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| Office | ZED-10698 | Fix Tyro refund amount on the Tyro ePayment Reconciliation Report
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| Office | ZED-10702 | In appointment creation, the branch code now shows in the patient not registered message
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| Office | ZED-10718 | Hide inactive doctors from Surgical Appointments
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| Office | ZED-11016 | AV error when changing branch on the Appointment window
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| Office | ZED-10679 | MIMS uncheck causes an error when MIMS in .ini file
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| Office | ZED-10757 | Chronic Condition Management reports for ATSI Health Assessment do not work
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| Clinical | ZED-10864 | PIT file created - Letter Requested Date Set to incorrect date 30/12/1899
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| Clinical | ZED-10865 | Prescribing module - Authority or Streamlined Authority are displaying as Private by default
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Online Appointments
Create Groups Tab in Appointment Types
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Create Extra OLA Config screen
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Enhancements to the Online Settings dialog
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