Using 2FA with no internet

If you do not have a signal on your mobile phone, DUO will not be able to send you an Approval request. If this happens, you can use a DUO passcode to log in.

Note: If you have no internet due to your phone service, you can enable wireless on your phone and continue using DUO approval requests.

To log into Zedmed Cloud with a passcode:

  1. When DUO opens on your desktop,  select Other options.
  2. Select DUO Mobile passcode.
    The Enter your passcode screen will open.
  3. On your phone, open DUO and select the Offline option.
    This will display a 6-digit number.
  4. In the Enter your passcode screen on your workstation, enter the 6-digit code shown on your phone.
  5. Select Verify.
  6. Select Yes, this is my device.
    DUO will log you into Zedmed Cloud.