Popular Articles | Page 2

First time login & 2FA setup

Last Updated: 12/08/2025 in CLOUD New to cloud

This guide explains how to set up your Zedmed credentials and DUO Mobile, a two-factor authentication App that is easy and secure to use.
Review claims

Last Updated: 03/09/2025 in BILLING Claim management

The Claims tab makes it easy to review submitted claims, including those received and responded to by Medicare and those that have been rejected.
SmartForm & SR referrals

Last Updated: 17/02/2025 in CLINICAL Referrals module

Zedmed can send referrals and documents using HealthLink SmartForms, and prepopulate those forms with patient and referrer information.
Reconcile payments

Last Updated: 18/11/2024 in BILLING Claim management

All payment advice received from Medicare, the DVA and Health Funds is displayed in the Claim Status, Payments tab. This information is used to reconcile invoices with payments made to the doctors and specialists.
Write a referral letter

Last Updated: 17/06/2025 in CLINICAL Referrals module

Use the Referrals module to write a patient referral to a specialist. The referral can be sent electronically or printed out for the patient.
Add Address Book contacts

Last Updated: 18/09/2025 in ADMIN Office setup

The practice's clinical Address Book is used to capture contact information for referring doctors, other practitioners, pathology and radiology clinics and hospitals.
Write a pathology referral

Last Updated: 11/03/2025 in CLINICAL Referrals module

Use the Referrals module to create a pathology referral for a laboratory. You can select specific tests or groups of tests for specific conditions.
Clinical overview

Last Updated: 18/11/2024 in CLINICAL Running an encounter

Zedmed's Clinical Records screen makes it easy to review and update clinical information and manage consultations. The menus and sections provide easy access to key features and patient information.
Update Other Fees

Last Updated: 31/01/2024 in BILLING Payers & fees

Download a fees file and update Zedmed with the latest item fees. You will perform these steps for each payer you need to update, such as a health fund, WorkCover, BUPA, DVA, TAC or Motor Vehicle.
Office templates (FRM Word)

Last Updated: 16/09/2025 in ADMIN Templates & forms

Create labels and letters in Zedmed using FRM templates, which are linked to Word documents (the data source) in the Zedmed folder.