The patient's journey

1. Registered with the practice and has a patient record created.
2. An appointment is booked with the doctor or specialist.
3. Arrives for an appointment and is added to the waiting room.
4. Joins the doctor or specialist who starts an encounter.
5. Previous test results are checked and explained to the patient.
6. The doctor makes observations and updates the patient's record.
7. Any problems are diagnosed and a referral letter may be written .
8. The doctor may also write a script for a prescription.
9. The patient returns to reception with any paperwork.
10. A private patient, Medicare or Eclipse bill is created.