If an ePayment is taken using Zedmed's Payment Gateway (Online Appointments) a full or partial refund can be processed in two steps using the Tyro portal and Zedmed.
Step 1 - Submit a refund in Tyro
- Open your Tyro web portal
- Log into the Tyro portal with the practice Refunder account.
- Select View Transaction Process Today
Or select Search and search for the transaction.
- Locate the transaction and select View.
- Select Actions > Refund.
The Refund screen will open.
- Enter the Refund Amount.
- Enter a Reference.
- Select Refund.
- Review the confirmation.
Or select Search and search for the transaction.
Step 2 - Submit a refund in Zedmed
The process will vary if the payer is a 3rd party like TAC or Worksafe, or a patient paying for themself.
Process a 3rd Party refund
Process a Private patient refund.