Manual Payment Gateway refunds

If an ePayment is made using Zedmed's Payment Gateway, a full or partial refund can be processed in two steps using the Tyro portal and Zedmed.

Customers use this process on Zeddmed v38.2.2 or earlier. Customers on later versions use Zedmed's integrated refund process, which does not require access to Tyro eCommerce.

Step 1 - Submit a refund in Tyro

1. Open your Tyro web portal.
2. Log into the Tyro portal using the practice Refunder account.
3. Select View Transaction Process Today.

   Or select Search and search for the transaction.
   

4. Locate the transaction and select View.
   
5. Select Actions > Refund.
   

   The Refund screen will open.

6. Enter the Refund Amount.
7. Enter a Reference.
8. Select Refund.
   
9. Review the confirmation.
   

   
   

Step 2 - Submit a refund in Zedmed

The process will vary depending on whether the payer is a third party like TAC or Worksafe or a patient paying for themselves.

Process a 3rd Party refund.

Process a Private patient refund.