Manual Tyro Payment Gateway refunds

If an ePayment is made using Zedmed's Payment Gateway, a full or partial refund can be processed in two steps using the Tyro portal and Zedmed.

This guide is only for customers refunding a surcharge or performing refunds using Zedmed v38.2.2 and earlier.  In Zedmed v38.6.2 and later, the Tyro portal steps are not required.

Requirements

A Tyro Refund Account should be used to perform refunds in a Tyro Commerce account. To learn more, see the Create Tyro Refunder Account guide.

Step 1 - Submit a refund in Tyro

1. Open your Tyro web portal.
2. Log into the Tyro portal using the practice Refunder account.
3. Select View Transaction Process Today.

   Or select Search and search for the transaction.
   

4. Locate the transaction and select View.
   
5. Select Actions > Refund.
   

   The Refund screen will open.

6. Enter the Refund Amount.
7. Enter a Reference.
8. Select Refund.
   
9. Review the confirmation.
   

Step 2 - Submit a refund in Zedmed

If you are performing a billing refund, you will also need to process the refund in Zedmed. The process will vary depending on whether the payer is a third party like TAC or Worksafe or a patient paying for themselves.

Process a 3rd Party refund.

Process a Private patient refund.