With Online Appointments, you can book an appointment at any time and find the location and practitioner that's right for you.
Do I need to create an account to use OLA?
All patients, including existing patients, need to create an account the first time they use OLA.
- Existing patients only need to provide their name, DOB, email address and Mobile number to create an account.
- New patients will fill in additional demographic information and have the option to include Medicare and concession card information.
To learn more, see the How to use OLA guide.
Can I add family members or dependants to my OLA account?
Yes. When you are logged into OLA you can select a child or family member.
To learn more, see the How to use OLA guide.
How can I find the right doctor?
If you select Our Doctors from the top menu, you'll be able to filter the doctors by their location (Our Centres), Medical Interests and Language's spoken .
How does OLA save a place in the Zedmed Appointment Book?
When you select an appointment time, that slot is held for 10 minutes. The appointment time will be saved when you complete any first-time account setup steps and confirm the appointment.
Can I cancel my online appointment?
It is up to the practice to determine if you can cancel your own appointment. If you are able to, there will be a Cancel Appointment button next to your booking when you log into your OLA account.
What information is saved by my OLA account
The following information is stored for OLA accounts:
- The patient's email address and encrypted password
- The patient's first name and last name
- The last clinic booked (for UI and quick rebook functions)
- The last doctor booked (for UI and quick rebook functions)
- No time, appointment types or patient context is stored for last clinic or doctor.
- Appointment history information is requested on demand and never stored.
- A patient ID created by OLA.
- The patient's first name (or preferred name instead if it was set when creating the patient.)