Cancel an invoice

Cancel an invoice or a duplicate invoice 

When a payment has been made and you wish to correct a mistake in Zedmed:

The screenshot below has been provided only to indicate what paid invoices look like.

1. Go to the patient’s Acc Enquiry.
2. Under Display Invoices, select <All>.
3. Select the invoice to be cancelled and expand it.
4. Note the invoice (R)receipt number.
5. Click the Payments button at the bottom.
6. Select the receipt you want to reverse.
7. Select Reverse Allocation and then Yes. Tyro machine might wake up, select Cancel on the Tyro prompt and action the prompts that follow.
8. Select the Reverse Payment and then Yes.
9. Enter the reason in the field provided.
10. Select Close to save and exit.
11. Select Adjustment.
12. For each item, select the Service item and then select Void.
13. Select Close to save and exit.

When a payment has NOT been made:

The screenshot below indicates what unpaid invoices look like.

1. Go to the patient’s Acc Enquiry.
2. Select the invoice to be cancelled.
3. Select Adjustment.
4. For select each item and then select Void and record a relevant reason.
5. Select Close to save and exit.
   *Note: a submitted Medicare invoice would appear unpaid if it hasn't yet been reconciled, it has been rejected or it is an invalid invoice.