Refund payments made via Payment Gateway within Zedmed using the ePayment refund option in Account Enquiry.
Requires Zedmed v38.6.2 or later.
Considerations
- If a bill includes a surcharge, the surcharge must still be refunded through the Tyro portal.
- You can only refund to the credit card billed. A replacement card cannot be refunded to.
- Cards are listed in patient details in the order they are used.
- Practices with versions older than v38.6.2 must perform manual refunds.
To refund an ePayment:
- Open the patient's Account Enquiry
You will see the current Credits in the top right. - Select Payments to open Payment Enquiry.
- Select the Receipt to open the Refund screen.
- Select ePayment.
The screen will expand to show the email address and details. - Select OK.
This will process the refund and send an email notification.
