Updated Articles

Batch Letter writer

Last Updated: 14/07/2026 in CLINICAL Clinical letters

Zedmed's Batch Letter Writer is Zedmed's recommended letter writer for Clinical and Office staff. It can be used to write individual letters and letters in batches using standard and custom templates.
Forgot password/phone

Last Updated: 14/07/2026 in CLOUD Log in assistance

Need help logging in? Contact your internal IT support if: You log into Zedmed using your work computer's username and password (your organisation's Single Sign-On). Call the Zedmed Helpdesk on 1300 933 000 if: You forgot your passwo...
Set up Online Appointments

Last Updated: 13/07/2026 in FEATURES Online Appointments

Set up Zedmed Online Appointments (OLA), including information about your doctors (specialties, languages, etc), and what Appointment Types and times are available.
Patient record

Last Updated: 10/07/2026 in OFFICE Patients

Create a new record for a patient and fill in the personal, practice and payment information. You can also link them to family members to make billing easier.
Zedmed's Current Release

Last Updated: 10/07/2026 in OFFICE Release notes

Zedmed 39.3 is the latest release, with 15 new features including multiple Appointment Reminders, reminder support for Telehealth, custom invoice banners, AI Agent integrations, pre-defined SMS messages and 50 enhancements.
Office SMS templates

Last Updated: 10/07/2026 in FEATURES Zedmed SMS

Practices can create predefined SMS templates to quickly send common messages to patients. Requires ZedSMS and Zedmed v39 or later. To send a predefined (template) SMS From a Patient record: Open the Patient Record and s...
Clinical overview

Last Updated: 07/07/2026 in CLINICAL Running an encounter

Zedmed's Clinical Records screen makes it easy to review and update clinical information and manage consultations. The menus and sections provide easy access to key features and patient information.
Assignment of Benefits FaQ

Last Updated: 07/07/2026 in ADMIN Practice guidance

Zedmed can only advise on questions related to our integration; however, we have included some answers from the Department of Health FAQ that clarify when Zedmed's electronic post-assignment approval should be used.
Telehealth Companion setup

Last Updated: 06/07/2026 in FEATURES Telehealth

Set up access to Zedmed Companion. The steps are performed by the practitioner and repeated for each branch.
Telehealth Cloud + Copy URL

Last Updated: 06/07/2026 in FEATURES Telehealth

This guide explains the process for practitioners who want to open Telehealth in a web browser.