Updated Articles

  1. Telehealth FAQ

    Common Telehealth questions answered and known problems explained.
  2. ePayment Status Report

    This report identifies patients with no card on file and sends an SMS requesting payment card information
  3. Refund an ePayment deposit

    Refund payments made via Payment Gateway within Zedmed using the ePayment refund option.
  4. Payment Gateway user guide

    Comprehensive guide covering card requests, billing, claiming, pre-payments/deposits and reconciliations.
  5. Request a card and bill QSG

    Request credit card information from a patient and invoice them using the ePayment billing option.
  6. Payment Gateway FAQ

    Common questions about Payment Gateway.
  7. Take an ePayment deposit

    Process an ePayment deposit when a patient makes an appointment, and apply it when billing.
  8. Getting started with Telehealth

    Zedmed Cloud customers PM and Reception  - Create appointments and take bookings (2:23 min video)  Want to know more? See the Office guide and Setup guide .               Practitioners  - Enable ...
  9. Summary Views Referrals

    Use the Referrals tab in Summary Views to review or update a patient's referrals, and the Outbox Viewer to see and review all of your outgoing messages.
  10. ACMA updates for SMS

    From 1 July 2026 , Australian organisations that send SMS messages using their company or brand name will need to register their SMS Sender ID , also known as an alpha tag. This is part of a new SMS Sender ID Register introduced by ACMA to red...