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Last Updated: 27/03/2026
in CLINICAL Clinical features Conduct remote video consultations with Zedmed patients using an integrated workflow of appointment types and notifications. Click this link for a quickstart version of this guide (1-page printable to hand out). When you open the quicksta...
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Last Updated: 27/03/2026
in FEATURES Telehealth Conduct a Telehealth consultation using Zedmed on-premise.
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Last Updated: 25/03/2026
in CLOUD New to cloud Learn how to log in to Zedmed Cloud using single sign-on with Okta, a third-party 2FA solution.
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Last Updated: 25/03/2026
in CLOUD New to cloud Learn how to log into Zedmed Cloud using single sign-on with Duo, the default 2FA provided by Zedmed.
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Last Updated: 25/03/2026
in CLOUD Log in assistance If you do not have a signal on your mobile phone, DUO will not be able to send you an Approval request. If this happens, you can use a DUO passcode to log in.
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Last Updated: 25/03/2026
in CLOUD Log in assistance
For the following problems, call Zedmed Helpdesk on 1300 933 000: Forgot your Zedmed Cloud password. Forgot your Zedmed application password. Forgot your Zedmed DUO SSO password. Do not have the phone you use for DUO 2FA. If your organisa...
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Last Updated: 25/03/2026
in CLOUD Cloud login
Zedmed v39 introduces a new single sign-on experience, where you only need to log into your Zedmed server once. After that, you will only need to log into Zedmed Cloud - your Zedmed server will automatically open without any prompts. Single-si...
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Last Updated: 25/03/2026
in CLOUD Cloud login
This guide explains how to log into Zedmed Cloud using the DUO 2FA phone App , start your session and log into Zedmed.
Zedmed Cloud and your Zedmed environment have different credentials.
Inactivity considerations
If your Z...
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Last Updated: 25/03/2026
in CLOUD Cloud login This guide explains how to set up your Zedmed credentials and DUO Mobile, a two-factor authentication App that is easy and secure to use.
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Last Updated: 23/03/2026
in FEATURES Payment Gateway Common questions about Payment Gateway - a Zedmed integration with Tyro eCommerce that allows practices to request credit card information from patients when they make an appointment.