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Last Updated: 26/10/2026
in ADMIN Errors and error codes
Problem If you are using Zedmed on-premise and receive a certificate error message when trying to use My Health Record, even if the NASH certificate is valid. Zedmed will perform this update for Cloud customers. Description The Certificates...
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Last Updated: 26/10/2026
in ADMIN PM notifications
This FAQ covers the Minor ID migration Services Australia is undertaking as part of an update to its internal systems. Services Australia is updating its internal systems, which requires migrating clinic Minor IDs. This process is also affecti...
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Last Updated: 26/10/2026
in ADMIN Practice guidance
Practices and practitioners moving to Zedmed may need to complete HW027 or HW029 forms to prepare for Online Claiming. This guide explains which form you need to complete and submit. HW027 — Online Claiming Provider Agreement For registering a p...
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Last Updated: 26/10/2026
in CLINICAL Clinical resources The practice's clinical Address Book is used to capture contact information for referring doctors, other practitioners, pathology and radiology clinics and hospitals.
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Last Updated: 23/10/2026
in CLINICAL Heidi AI Zedmed's Heidi AI integration uses voice input to generate AI-enhanced clinical notes and consultation transcripts.
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Last Updated: 23/10/2026
in CLINICAL Heidi AI Set up a Heidi account and subscription within Zedmed.
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Last Updated: 23/10/2026
in CLINICAL Heidi AI
Zedmed's Heidi AI integration uses voice input to generate AI-enhanced clinical notes and consultation transcripts. Before it is added to a patient's file, all generated content can be reviewed and manually edited. Requires Zedmed v38 . For ...
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Last Updated: 22/10/2026
in OFFICE Daily reports The Appointments Report provides useful information such as what SMS reminders were sent out and what appointments were cancelled or missed.
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Last Updated: 21/10/2026
in FEATURES Zedmed SMS
Zedmed provides many ways to send messages to patients, and each is outlined in this guide. Automatic SMS reminders Appointment reminders can be automated in the SMS configuration screen. The reminders are configured by Appointment Type an...
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Last Updated: 21/10/2026
in FEATURES Payment Gateway Common questions about Payment Gateway.