Updated Articles

ePayment Status Report

Last Updated: 18/03/2026 in OFFICE Payment Gateway

This report identifies patients without a payment card on file (for ePayments) and sends an SMS to those patients requesting payment card information
Onboarding Payment Gateway

Last Updated: 18/03/2026 in ADMIN Payment Gateway admin

Payment Gateway is a Zedmed integration with Tyro eCommerce that allows practices to request credit card information from patients when they make an appointment.
Telehealth setup

Last Updated: 17/03/2026 in OFFICE Telehealth

Create a Telehealth Appointment type and a ZedSMS reminder to send Telehealth links to patients.
Telehealth Office guide

Last Updated: 17/03/2026 in OFFICE Telehealth

Book and monitor Telehealth Appointments.
Telehealth FAQ

Last Updated: 17/03/2026 in OFFICE Telehealth

Common Telehealth questions answered and known problems explained.
Enable PG Reporting

Last Updated: 16/03/2026 in ADMIN Payment Gateway admin

Configure a Tyro Reporting API integration password for a bank account so that it can be selected for the Tyro ePayment Reconciliation report.
Set up Online Appointments

Last Updated: 11/03/2026 in OFFICE Online Appointments

Set up Zedmed Online Appointments (OLA), including information about your doctors (specialties, languages, etc), and what Appointment Types and times are available.
Invoice notes

Last Updated: 11/03/2026 in BILLING Invoice creation

Add a note to an invoice. This is useful when following up with patients on unpaid invoices or turning a quote into an invoice. This feature is not used during invoice creation. To add a note: Open the patient's record and select Acct Enqu...
Provide copy of Claim Form

Last Updated: 11/03/2026 in BILLING Claim management

If a patient is the payer and there is a Medicare rebate, you can print out the Medicare Form for the patient so they can see how much they will receive back. If they are not at the clinic, you can send them a copy of the claim form using email...
Create custom invoices

Last Updated: 11/03/2026 in ADMIN Templates & forms

Create a customised invoice for a practitioner that includes their own header and footer information. This is useful if the practitioner is not an employee and/or is paid directly into their own bank account.