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Created On: 08/08/2025
in CLOUD Request forms
This form is for Zedmed Cloud customers. The request will go to the Zedmed Cloud support team who will create a 2FA cloud login and Zedmed account. The form can be used for up to 5 users. Request form: Create a Zedmed Cloud user account I...
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Created On: 06/08/2025
in ADMIN Practice setup
Automatically add referral doctors to a patient's Clinical demographics. This feature is enabled as a Branch option and requires Zedmed v38.6.2 or later. Specialists will be added to the ' Other Clinicians' field. GPs will be added to the ' Ge...
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Created On: 30/07/2025
in OFFICE Telehealth (on-prem)
Telehealth allows practitioners to run remote video consultations with patients from Zedmed. This feature includes integrated Telehealth Appointment types and notifications, including SMS messages with links to the video consultations and practi...
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Created On: 15/07/2025
in OFFICE Telehealth (on-prem)
Monitor the Waiting Room for the Telehealth patient's arrival. Patients automatically attend to the Waiting Room when they open Telehealth on their phone and tap Join . A red notification banner appears above the patient's record when they hav...
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If a patient has been overcharged, you can credit their account with the overcharged amount instead of doing a refund. For example, if an invoice was receipted for $300 when the service only cost $200, you could adjust the invoice to $200 and sa...
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Created On: 07/07/2025
in BILLING Billing options
Error: "Not Assessed" Problem
This error occurs when attempting to submit a rebate via MA Online for Outpatient billing. It means that the invoice did not have a referral attached to it. When you invoice a consultation that the patient ha...
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Created On: 07/07/2025
in ADMIN Practice guidance
Upcoming changes to Chronic Disease Management and MBS items From 1 July 2025, GP management plans and team care arrangements will be replaced with a single GP Chronic Condition Management Plan (GPCCMP). The existing MBS items for developing...
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Created On: 20/06/2025
in ADMIN Practice setup
The Chronic Disease Management (CDM) module prompts doctors to create plans for patients who may be eligible for CDM Medicare items. This guide explains the steps required to add triggers for these plans when patients present with eligible problem...
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Created On: 19/06/2025
in ADMIN Practice guidance
From 1 July 2025, GP management plans (GPMPs) and team care arrangements (TCAs) will be replaced with a single GP chronic condition management plan (GPCCMP). The existing MBS items for developing and reviewing GPMPs and TCAs will cease and new M...
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Created On: 18/06/2025
in OFFICE Telehealth (on-prem)
Telehealth is set up in Zedmed during a call with Customer Success. The practice then follows this guide to create the Telehealth Appointment type and a ZedSMS reminder, which sends the Telehealth link to the patient. To use Telehealth, see the ...