Doctors App setup

The Doctors App integrates with your practice's Zedmed server in real-time so practitioners can access appointments and results. This guide explains what is required to support the Doctors App and to install it on practitioners' phones.

To learn more, see the Doctors App user guide.

Setting up the API and security

These steps are for Zedmed On-Premise customers only. Zedmed Cloud support performs them for Zedmed Cloud customers.

To set up the Doctor's App:

1. Call our Support Team on 1300 933 000
2.  One of our technicians will enable the Zedmed API Gateway on your server.
   Once this has been completed, an API Gateway Key will appear in the Practice Details screen.

To check that the doctors have API access:

1. Go to Zedmed's Utilities tab.
2. Select Security.
   The Zedmed Security Roles and User screen will open.
3. Select the Roles tab.
4. Open the doctor's role.
5. Ensure the API Access function is listed under Included Functions.
   If it is not, expand API Access under Available Functions and double-click Full API Access to move it to Included functions.
   

Installing the Doctors App

In this section, you will open the QR code used in Zedmed to authenticate the app, then install the app and scan the QR code. These steps are for practices that do not use SSO and requires access to the Zedmed Security module.

To add the app to each doctor's phone:

1. Go to Zedmed's Utilities tab.
2. Select Security.
   The Zedmed Security Roles and User screen will open.
3. Select the Staff tab
   Open each doctor's profile and complete the next steps. The doctor will need to be present with their phone.
4. Enter the doctor's mobile number into the Mobile Phone field.
5. Select New.
   
6. Enter a description for the phone.
   A QR code will be displayed for use in step 8.
   Don't scan the code yet.
   
7. Download the Doctors App from the Apple App Store or Google Play onto your (the doctor's) phone.
   • https://play.google.com/store/apps/details?id=com.app.zedmed
   • https://apps.apple.com/au/app/zedmed/id1458817780
8. Open the Doctors App. 
   A QR code reader will open on the phone.
9. Scan the QR code using the Doctors App.
   The app will then confirm the doctor's identity and permissions.
10. When prompted on your phone, log in using your Zedmed application credentials.
    You will be sent a TXT with an access code, and the Doctors App will display a code entry screen.
    Do not use any VM or Cloud credentials for this login.
11. Enter the code provided.
    Access will be enabled, and you will be prompted to provide a 4-digit login for the Doctors App.
12. Enter your pin, and use it each time you open the Zedmed Doctors App.
    The app will now open and display the available clinical information

Installing the Doctors App with SSO

The practitioner can perform these steps, as the QR code is generated in My Options.

To set up a practitioner:

1. Check that the Doctors App is now installed (or has been removed.) 
2. In Clinical, select the practitioner's My Options.
3. Select the Function Selections tab.
4. Tick Show the Telehealth button.
5. Select Show SSO QR Code.
   A QR code will display.

   

6. Download the Doctors App from the Apple App Store or Google Play onto the doctor's phone.
   • https://play.google.com/store/apps/details?id=com.app.zedmed
   • https://apps.apple.com/au/app/zedmed/id1458817780
7. Open the Doctors App.
   The App will open a QR code reader.
8. Scan the QR code using the Doctors App.
   This will open a link to your practice SSO configuration.
9. Select the link on your phone.
10. When prompted, log in using your Zedmed SSO credentials.
    

Removing the Doctors App 

To remove the Doctors App from your phone, first uninstall it then perform the following steps to remove the cache. You will need to do this if you want to reinstall the app using a different QR code. 

Follow these steps to Clear App Cache on iPhone

In order to get rid of your app cache, you must “offload” them. 

1. Go to Settings.
2. Tap on General. 
3. Tap on iPhone Storage.
   Here, you’ll see an exhaustive list of apps on your phone. 
4. Click the one you’d like to clear and tap Offload App.
   You’ll get a message informing you that the app will be deleted, but its documents and data will remain. 
5. Tap Offload App.
6. Tap on Delete APP.

Follow these steps to Clear App Cache on Android:

1. Open the Settings application on your device.
2. Go to the Apps Menu.
3. Choose Installed Applications.
4. Find the Application you want to Clear the App Data from.
5. Select it and then Storage Tab.
6. Select Clear App Cache.