Due to the bandwidth required, Zedmed Cloud users view the Telehealth video stream in a web browser on their local computer. To streamline this process, Zedmed's Companion App runs in the web browser and can be used to manage and display Telehealth sessions.
Opening the Companion App
The Companion App is opened in a web browser using the bookmarked URL: https://companion.tele-health.systems/
When the practitioner starts Zedmed, they should also open the Companion App, which will be authenticated using Duo SSO.
For optimal results, use a second monitor or device. Alternatively, if you are using a single monitor, position the Companion App browser at 1/4 or 1/3 screen width next to Zedmed's browser.
Using the Companion App
The Companion App supplements the standard workflow of Admitting a patient from the Clinical Waiting Room, by providing a web view of your Telehealth Patients in your local browser. Each patient is shown with a status colour and a button to start the Telehealth video connection in your local browser.
To use the Companion App:
Monitor the status of patients with appointments in the Companion App.
• Patient has not tapped Join (practitioner cannot start Telehealth consult) = Grey.
• Patient taps Join, which Attends them to the Waiting Room = Green- Attended (Patient Arrived).
• Practitioner Admits the patient from the Waiting Room = Yellow - Admitted (Encounter Started).-
When ready, Admit the patient from the Waiting Room.
This opens the patient's record in Clinical and starts the consultation timer.
- On the Companion App, select the Open Telehealth icon (patient must be admitted)
This will display Telehealth in place of the Companion App (back arrow to return to the App). - Select Start Consult.
Conduct the consultation as normal, using the video to view and communicate with the patient.
The patient will be removed from the Companion App once they have been billed.
Companion App options:
- Filters - Choose between All appointments and Telehealth appointments only.
- Tele Waiting - Show only patients who have arrived (opened the link and clicked Join).
If they leave, they will change to Telehealth appointments. - Show Billed - Includes patients who have been billed (The Waiting Room is checked for this status).
- Refresh - The Companion App refreshes the patients shown every minute, or when the Refresh button is selected.
Switching Clinics
The Companion App supports multiple clinics, allowing practitioners to switch between each clinic's Waiting Room.
To change Clinics:
- Select the icon on the top right.
- Select the Clinic from the list shown.
The Companion App will now show the Waiting Room for that Clinic
To add another clinic, see the Companion App setup.
