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Created On: 22/09/2025
in BILLING Claim management
For ECLIPSE billing, the Health fund or Patient can be the payer. The instructions below are relevant to scenarios where you need to manually receipt an ECLIPSE payment for a voided invoice - and the Health fun d is the payer.
If the ...
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Customise Zedmed Clinical to optimise the available space and hide unused features. Some of these options help make room for Heidi AI Scribe and Telehealth, and all options can be set per practitioner. Hide Clinical sections Hide all the left-si...
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Created On: 05/09/2025
in ADMIN Office setup
A practitioner's availability is displayed in the Appointment Grid as a coloured Activity Type. When an appointment is booked, reception can select any Appointment Type linked to that Activity Type. This guide explains how to create Appoin...
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Created On: 28/08/2025
in BILLING Billing options
Terminology used in Zedmed billing and account management. Receipting a payment
Telling Zedmed that you have received a payment from a payer.
Allocating a receipt
Telling Zedmed which invoice a payment is for. Reverse Alloca...
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Created On: 25/08/2025
in ADMIN Payment Gateway
This guide explains how to configure a Tyro Reporting API integration password for a bank account so that it can be selected for the Tyro ePayment Reconciliation report . This password is created in the eCommerce account of each Bank Account...
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Created On: 22/08/2025
in ADMIN Integration support
The Doctors App integrates with your Zedmed server in real-time so practitioners can access appointments and results. This guide explains what is required to support the Doctors App and to install it on practitioners' phones. To learn more, see...
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Created On: 13/08/2025
in BILLING Billing options
Process an invoice where the MA Online Rebate is paid to the clinic. In this instance, the patient will pay the Gap and Medicare will send the Rebate to the clinic/billing doctor’s account.
The process for this scenario:
Create an in...
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Created On: 12/08/2025
in BILLING 3rd party billing
Unallocated credits can occur when an invoice with Medicare or DVA as the payer is voided but payment is still received. In this scenario, all claims covered by the payment must be manually receipted, and:
The amount received for the voi...
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If an ePayment is made using Zedmed's Payment Gateway, a full or partial refund can be processed in two steps using the Tyro portal and Zedmed. Customers use this process on Zedmed v38.2.2 or earlier. Customers on later versions use Zedmed's ...
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Created On: 08/08/2025
in CLINICAL Clinical features
Conduct remote video consultations with Zedmed patients using an integrated workflow of appointment types and notifications. Click here to view a one-page quickstart guide
Workflow overview The patient is Admitted to the Waiting Room...