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Created On: 04/08/2025
in OFFICE Payment Gateway
If an ePayment is made using Zedmed's Payment Gateway, a full or partial refund can be processed in two steps using the Tyro portal and Zedmed. Customers use this process on Zeddmed v38.2.2 or earlier. Customers on later versions use Zedmed's...
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Created On: 07/07/2025
in BILLING Billing options
Error: "Not Assessed" Problem
This error occurs when attempting to submit a rebate via MA Online for Outpatient billing. It means that the invoice did not have a referral attached to it. When you invoice a consultation that the patient ha...
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Created On: 07/07/2025
in ADMIN Practice guidance
Upcoming changes to Chronic Disease Management and MBS items From 1 July 2025, GP management plans and team care arrangements will be replaced with a single GP Chronic Condition Management Plan (GPCCMP). The existing MBS items for developing...
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Created On: 20/06/2025
in ADMIN Practice setup
The Chronic Disease Management (CDM) module prompts doctors to create plans for patients who may be eligible for CDM Medicare items. This guide explains the steps required to add triggers for these plans when patients present with eligible problem...
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Created On: 19/06/2025
in ADMIN Practice guidance
From 1 July 2025, GP management plans (GPMPs) and team care arrangements (TCAs) will be replaced with a single GP chronic condition management plan (GPCCMP). The existing MBS items for developing and reviewing GPMPs and TCAs will cease and new M...
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Created On: 13/06/2025
in BILLING Payers & fees
Update the private fee charged for practice-created items and MBS schedule items using a new validity period.
To update the private fees of many items, contact Zedmed Support to arrange a spreadsheet import.
For more information, se...
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Created On: 28/04/2025
in ADMIN Office setup
You can change the default message of the day as displayed on the Reception and Management tabs.
To update the message:
Go to Zedmed's Management tab.
Select Practice Setup > Message of the Day. Edit Message of the Day wil...
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Created On: 14/04/2025
in CLINICAL Clinical features
Zedmed's Heidi AI integration uses voice input to generate AI-enhanced clinical notes and consultation transcripts. Before it is added to a patient's file, all generated content can be reviewed and manually edited. Requires Zedmed v38 . For ...
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Created On: 03/04/2025
in CLOUD Cloud resources
Zedmed has received reports of Zedmed Cloud failing to load for some users after signing in. Our investigation suggests a recent Google Chrome update prevents the page from loading, causing Zedmed Cloud to remain stuck on the loading screen. ...
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Created On: 12/03/2025
in CLINICAL Clinical resources
Zedmed's Heidi AI integration uses voice input to generate AI-enhanced clinical notes. Before it can be used, the practice must meet the integration's requirements, and each practitioner requires a Heidi subscription, as detailed in this guide. ...