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Created On: 24/10/2025
in CLOUD Cloud UI Some Zedmed customers use AppStream to access Zedmed Cloud because their practice setup or requirements differ from those using the standard interface. This guide explains the AppStream menu and its available functions. Appstream function menu ...
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Created On: 10/10/2025
in CLOUD Cloud login
For the following problems, call Zedmed Helpdesk on 1300 933 000: Forgot your Zedmed Cloud password. Forgot your Zedmed application password. Forgot your Zedmed DUO SSO password. Do not have the phone you use for DUO 2FA. If your organisa...
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Created On: 09/10/2025
in CLOUD Request forms This form is for Zedmed Cloud customers to request the addition and/or disabling of a user's Zedmed access.
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Created On: 22/09/2025
in BILLING Claim management
For ECLIPSE billing, the Health fund or Patient can be the payer. The instructions below are relevant to scenarios where you need to manually receipt an ECLIPSE payment for a voided invoice - and the Health fun d is the payer.
If the ...
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Customise Zedmed Clinical to optimise the available space and hide unused features. Some of these options help make room for Heidi AI Scribe and Telehealth, and all options can be set per practitioner. Hide Clinical sections Hide all the left-si...
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Created On: 05/09/2025
in ADMIN Office setup
A practitioner's availability is displayed in the Appointment Grid as a coloured Activity Type. When an appointment is booked, reception can select any Appointment Type linked to that Activity Type. This guide explains how to create Appoin...
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Created On: 28/08/2025
in BILLING Billing options
Terminology used in Zedmed billing and account management through the patient Account Enquiry screen. Receipting a payment
Telling Zedmed that you have received a payment from a payer.
Allocating a receipt Telling Zedmed which invoi...
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Created On: 27/08/2025
in CLOUD Single sign-on Learn how to log into Zedmed Cloud using single sign-on with Duo, the default 2FA provided by Zedmed.
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Created On: 25/08/2025
in ADMIN Payment Gateway
This guide explains how to configure a Tyro Reporting API integration password for a bank account so that it can be selected for the Tyro ePayment Reconciliation report . This password is created in the eCommerce account of each Bank Account...
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Created On: 22/08/2025
in ADMIN Integration support
The Doctors App integrates with your Zedmed server in real-time so practitioners can access appointments and results. This guide explains what is required to support the Doctors App and to install it on practitioners' phones. To learn more, see...