Articles
SSO FAQ
Learn what single sign-on is, how it is set up and used and what options are available.
SSO Troubleshooting
Explanations of errors that occur for customers who use their own Duo or Okta 2FA account to manage SSO.
2FA with no internet
If you do not have a signal on your mobile phone, DUO will not be able to send you an Approval request. If this happens, you can use a DUO passcode to log in.
Forgot password/phone
For the following problems, call Zedmed Helpdesk on 1300 933 000: Forgot your Zedmed Cloud password. Forgot your Zedmed application password. Forgot your Zedmed DUO SSO password. Do not have the phone you use for DUO 2FA. If your organisa...
Changing your cloud password
Change your Zedmed Cloud password to a password of your choice using the Zedmed Cloud Password Manager. If you have forgotten your password, please contact Zedmed Support.