Who do I contact for support?
For any problems with the AI agent or the phone system integration, please contact your AI Agent service provider.
For problems with a booking that has appeared in the Appointment Grid, such as reconciliation, please contact Zedmed support
How do AI Agents work with Zedmed
Any appointments made via the AI agent over the phone will be added to the Appointment Grid and indicated by a cloud icon. The first time a user makes an appointment using the AI agent over the phone, they will need to be reconciled with their patient record.
First-time AI Agent booking- cloud and + icon. 
Once reconciled, future bookings-= no icon
How do I manage patient bookings?
Follow the Online Patient Reconciliation process for first-time AI agent bookings. This guide explains the workflow for patients who make their first appointment using the AI phone agent and need to be reconciled with their patient record. This reconciliation only needs to be performed once. If the patient is new, a patient record will need to be created.
How is the agent set up in Zedmed
The AI provider will set up their integration for you. Part of the process involves creating an API user in Zedmed's security module. That user account is only used to provide an API key and requires no action by the practice unless advised by support.