Troubleshooting & FAQs

Articles

Troubleshoot billing & claims
Error: "Not Assessed" Problem This error occurs when attempting to submit a rebate via MA Online for Outpatient billing. It means that the invoice did not have a referral attached to it. When you invoice a consultation that the patient ha...
Billing terminology
Terminology used in Zedmed billing and account management through the patient Account Enquiry screen. Receipting a payment Telling Zedmed that you have received a payment from a payer. Allocating a receipt Telling Zedmed which invoi...
Webinars
Webinar 4: Results & Appointments (23 Oct 2025) Webinar 3: Manage Patient Information (Merge / Archive / Scanning / SMS)  (8 Oct 2025) Webinar 2: WP Templates & Sending letters  (24 Sept 2025) ...
Training videos
Financial Reports (10 Nov 2025) ...