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Last Updated: 06/07/2026
in FEATURES Telehealth Set up access to Zedmed Companion. The steps are performed by the practitioner and repeated for each branch.
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Last Updated: 06/07/2026
in CLOUD Features
Zedmed Cloud practitioners use Zedmed Companion, an online portal, to facilitate Telehealth consultations. This portal runs in your web browser and allows you to easily monitor Telehealth patients who are waiting and to initiate Telehealth sessi...
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Last Updated: 06/07/2026
in FEATURES Telehealth Conduct a Telehealth consultation using Zedmed Cloud and Zedmed Companion.
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Last Updated: 02/07/2026
in BILLING Payers & fees Download a fees file and update Zedmed with the latest item fees. You will perform these steps for each payer you need to update, such as a health fund, WorkCover, BUPA, DVA, TAC or Motor Vehicle.
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Last Updated: 30/06/2026
in ADMIN Practice guidance
From 1 July 2026 , Australian organisations that send SMS messages using their company or brand name will need to register their SMS Sender ID , also known as an alpha tag. This is part of a new SMS Sender ID Register introduced by ACMA to red...
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Last Updated: 25/06/2026
in OFFICE Appointments Search the Appointment Book for all bookings that have been made for a patient, then open or delete any of the appointments found.
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Last Updated: 25/06/2026
in BILLING Invoice creation Create an invoice for an in-patient covered by a health fund and make a claim.
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Last Updated: 24/06/2026
in BILLING Billing options
Send an electronic Assignment of Benefits (AoB) post-assignment request to a patient for Medicare or DVA. This feature uses SMS and saves the approval in the patient's Account Enquiry.
This feature requires Zedmed v39.5 or later.
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Last Updated: 24/06/2026
in BILLING Payer management Add another person to a patient's record as a payer. This can be a family member or a next of kin, which is a relation of the patient who is not a registered patient (i.e. not part of a Family group).
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Last Updated: 19/06/2026
in CLOUD Cloud resources
How often do i need to use DUO 2FA
When first logging into Zedmed Cloud, you need to authenticate with DUO 2FA.
If a Zedmed Cloud session remains inactive for 90 minutes, it will expire, and a 'session has ended' page will di...