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Last Updated: 24/11/2025
in OFFICE Telehealth
Zedmed Cloud customers use Telehealth with Zedmed Mobile , a portal that runs in your web browser to manage and display Telehealth sessions. The first time you use Zedmed Mobile, create a login and add your clinic as explained in the Zedmed Mob...
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Last Updated: 24/11/2025
in CLOUD Single sign-on Learn how to log into Zedmed Cloud using single sign-on with Duo, the default 2FA provided by Zedmed.
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Last Updated: 24/11/2025
in ADMIN Practice setup Set up a branch for the practice. This includes enabling Medicare Online and checking the Waiting Room settings. Once a Branch is created in Zedmed, it cannot be deleted but it can be made unavailable.
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Last Updated: 21/11/2025
in CLINICAL Immunisations module Use the Immunisations module to record a vaccination. This article includes how to add and remove vaccination records and how to enter a patient recall.
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Last Updated: 21/11/2025
in ADMIN Practice setup Record a patient's gender identity in Office (Patient Details) and Clinical (Patient demographics). Sexuality is still available in Clinical under Family, Social & Past History. A (data toolbar) merge field for Gender Identity has been added to lett...
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Last Updated: 21/11/2025
in ADMIN Software updates Zedmed v36 introduces the option to use a Modern theme for the User Interface. No menus or options have changed, just the option to use the Modern or an updated Classic theme.
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Last Updated: 21/11/2025
in BILLING Banking & Debtors
Send SMS reminders to payers with due accounts (as per the Debtors Report ). Requires Zedmed v38.8 or later. The SMS can be sent to payers of the Private Payer Type, not for Third Party payers. The message sent is: 'Your account is now due. ...
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Last Updated: 21/11/2025
in OFFICE Patients Add a patient to the Waiting Room so their attendance can be managed and billed correctly. You can do this from the appointment book when a patient arrives or from the patient's record.
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Last Updated: 21/11/2025
in CLINICAL Running an encounter A patient's History View records all information added using Zedmed's modules and clinical notes. Each encounter starts with a date, time and duration in bold, and the information can be searched, filtered and actioned as explained in the secti...
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Last Updated: 10/11/2025
in BILLING 3rd party billing
Unallocated credits can occur when an invoice with Medicare or DVA as the payer is voided but payment is still received. In this scenario, all claims covered by the payment must be manually receipted, and: The amount received for the voided in...