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Last Updated: 05/09/2025
in BILLING Payer management Make a Health Fund the default Payer on a patient's record. This is recommended for specialists and practices that do ECLIPSE billing. The Health Fund will show as the payer on billing reports rather than the patient. To make a Health Fund the paye...
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Last Updated: 05/09/2025
in CLOUD Cloud resources
How often do i need to use DUO 2FA When first logging into Zedmed Cloud, you need to authenticate with DUO 2FA. If the Zedmed session is inactive for 1 hour, the customer will need to authenticate with DUO 2FA to log back in. If the Zedme...
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Last Updated: 05/09/2025
in CLOUD Cloud tasks Zedmed Cloud is a secure environment that is accessed via the internet so the printing steps are different.
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Last Updated: 03/09/2025
in ADMIN Secure Send
Secure Send uses email or ZedSMS to send invoices, referrals and documents to a patient, a next-of-kin or third-party Account Payer using a link to a secure download page. To request access, submit a Secure Send request form . Practice p...
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Last Updated: 03/09/2025
in ADMIN Templates & forms Zedmed includes many types of templates that use different creation and management tools. This guide explains each template offering and its use cases.
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Last Updated: 03/09/2025
in BILLING Claim management The Claims tab makes it easy to review submitted claims, including those received and responded to by Medicare and those that have been rejected.
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Last Updated: 01/09/2025
in OFFICE Telehealth (on-prem)
Telehealth is set up in Zedmed during a call with Customer Success. The practice then follows this guide to create the Telehealth Appointment type and a ZedSMS reminder, which sends the Telehealth link to the patient. To use Telehealth, see the ...
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Last Updated: 01/09/2025
in CLINICAL Clinical features Use email and SMS to securely send invoices, referrals and other documents to patients with Electronic Document Transfer (EDT). Documents are securely accessed by the payer using a link to a branded verification page.
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Last Updated: 28/08/2025
in BILLING Billing options
Terminology used in Zedmed billing and account management. Receipting a payment
Telling Zedmed that you have received a payment from a payer.
Allocating a receipt
Telling Zedmed which invoice a payment is for. Reverse Alloca...
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Last Updated: 27/08/2025
in OFFICE Payment Gateway How to use the Tyro ePayment Reconciliation report if there is a discrepancy when doing banking.