Updated Articles

  1. Update Other Fees - manual

    Last Updated: 18/02/2026 in BILLING Payers & fees
    Download a fees file and update Zedmed with the latest item fees. You will perform these steps for each payer you need to update, such as a health fund, WorkCover, BUPA, DVA, TAC or Motor Vehicle.

  2. Update Medicare fees - manual

    Last Updated: 18/02/2026 in BILLING Payers & fees
    Download the Medicare Benefits Scheme (MBS) fees file and use it to update all Medicare fees in Zedmed. This will update the fees of existing MBS items.

  3. Managing the Results Inbox

    Last Updated: 16/02/2026 in CLINICAL Results inbox
    Review and action all assigned patient results from the Results Inbox. The actions include recalling the patient, sending them an SMS and assigning tasks to the nursing team.

  4. Request a card and bill QSG

    Last Updated: 12/02/2026 in OFFICE Payment Gateway
    Request credit card information from a patient when booking an appointment. This workflow requires the Payment Gateway integration and enables the ePayment billing option.

  5. Customise SMS text

    Last Updated: 12/02/2026 in OFFICE Zedmed SMS
    Update the text used by Zedmed for your appointment confirmations and both scheduled and manual SMS reminders.

  6. Troubleshooting & FAQ

    Last Updated: 05/02/2026 in CLOUD Cloud resources
    How often do i need to use DUO 2FA When first logging into Zedmed Cloud, you need to authenticate with DUO 2FA.   If the Zedmed session is inactive for 1 hour, the customer will need to authenticate with DUO 2FA to log back in. If the Zed...

  7. Reception guide to OLA

    Last Updated: 04/02/2026 in OFFICE Online Appointments
    Zedmed Online Appointments allows patients to book their own appointments, which will appear in the Appointments Grid.

  8. Set up Online Appointments

    Last Updated: 04/02/2026 in OFFICE Online Appointments
    Set up Zedmed Online Appointments (OLA), including information about your doctors (specialties, languages, etc), and what Appointment Types and times are available.

  9. Patients Telehealth quickstart

    Last Updated: 04/02/2026 in OFFICE Telehealth
    This guide is for patients joining a Telehealth consultation using an SMS (text message) sent to their phone.

  10. eCommerce registration tips

    Last Updated: 02/02/2026 in OFFICE Payment Gateway
    Zedmed provides this guide to help customers complete Tyro’s eCommerce registration form.
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