-
Last Updated: 10/10/2025
in CLOUD Cloud login If you do not have a signal on your mobile phone, DUO will not be able to send you an Approval request. If this happens, you can use a DUO passcode to log in.
-
Last Updated: 10/10/2025
in CLOUD Cloud login
For the following problems, call Zedmed Helpdesk on 1300 933 000: Forgot your Zedmed Cloud password. Forgot your Zedmed application password. Forgot your Zedmed DUO SSO password. Do not have the phone you use for DUO 2FA. If your organisa...
-
Last Updated: 10/10/2025
in CLOUD Cloud resources
How often do i need to use DUO 2FA When first logging into Zedmed Cloud, you need to authenticate with DUO 2FA. If the Zedmed session is inactive for 1 hour, the customer will need to authenticate with DUO 2FA to log back in. If the Zed...
-
Last Updated: 09/10/2025
in ADMIN Staff setup Create an account for staff to log into Zedmed with. Each account will have access to different parts of Zedmed, as defined by their role and the access they need.
-
Last Updated: 09/10/2025
in CLOUD Request forms This form is for Zedmed Cloud customers. The request will go to the Zedmed Cloud support team to make the requested changes.
-
Last Updated: 09/10/2025
in ADMIN Staff setup To disable a doctor in Zedmed, you must make their profile unavailable so they are no longer visible and make their Zedmed login inactive.
-
Last Updated: 09/10/2025
in ADMIN Staff setup Set up a new doctor or locum in Zedmed. This includes a Zedmed login and an account where the doctor's billing and reporting information is entered.
-
Last Updated: 06/10/2025
in BILLING Billing options
Terminology used in Zedmed billing and account management through the patient Account Enquiry screen. Receipting a payment
Telling Zedmed that you have received a payment from a payer.
Allocating a receipt Telling Zedmed which invoi...
-
Last Updated: 03/10/2025
in CLOUD Cloud resources
Zedmed has received reports of Zedmed Cloud failing to load for some users after signing in. Our investigation suggests a recent Google Chrome update prevents the page from loading, causing Zedmed Cloud to remain stuck on the loading screen. ...
-
Last Updated: 02/10/2025
in CLOUD Cloud login This guide is for Zedmed customers who use the local Amazon Appstream client to log into Zedmed Cloud. If you use a web browser to access Zedmed, refer to the Zedmed Cloud guide login guide.