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Last Updated: 04/08/2025
in OFFICE Payment Gateway
If an ePayment is made using Zedmed's Payment Gateway, a full or partial refund can be processed in two steps using the Tyro portal and Zedmed. Customers use this process on Zeddmed v38.2.2 or earlier. Customers on later versions use Zedmed's...
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Last Updated: 31/07/2025
in ADMIN Software updates The software installed on your server can adversely affect the performance of the server and impact Zedmed’s performance. Antivirus software is a known example of this.
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Last Updated: 30/07/2025
in ADMIN Secure Send
Secure Send uses email or ZedSMS to send invoices, referrals and documents to a patient, a next-of-kin or third-party Account Payer using a link to a secure download page. To request access, submit a Secure Send request form . Practice p...
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Last Updated: 30/07/2025
in OFFICE Scheduling Time in the Zedmed appointment book is divided into schedules, and each schedule has an activity type to determine the types of appointments that can be booked at that time.
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Last Updated: 30/07/2025
in CLOUD Cloud resources
How often do i need to use DUO 2FA When first logging into Zedmed Cloud, you need to authenticate with DUO 2FA. If the Zedmed session is inactive for 1 hour, the customer will need to authenticate with DUO 2FA to log back in. If the Zed...
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Last Updated: 30/07/2025
in CLINICAL Clinical features
Zedmed's Heidi AI integration uses voice input to generate AI-enhanced clinical notes and consultation transcripts. Before it is added to a patient's file, all generated content can be reviewed and manually edited. Requires Zedmed v38 . For ...
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Last Updated: 30/07/2025
in CLINICAL Clinical features Zedmed's Heidi AI integration uses voice input to generate AI-enhanced clinical notes and consultation transcripts.
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Last Updated: 16/07/2025
in OFFICE Online Appointments Learn how patients can use Online Appointments (OLA) to book an appointment at any time and find the location and doctor that's right for them.
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Last Updated: 14/07/2025
in BILLING Billing options
Error: "Not Assessed" Problem
This error occurs when attempting to submit a rebate via MA Online for Outpatient billing. It means that the invoice did not have a referral attached to it. When you invoice a consultation that the patient ha...
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Last Updated: 11/07/2025
in OFFICE Zedmed SMS
Send informational and promotional SMS messages to defined groups of patients. These messages will use SMS credits to send to each recipient. This feature requires Zedmed v36.9 or later. Sending a Marketing Messages SMS Step 1 - selecting...