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Last Updated: 30/03/2026
in FEATURES Telehealth Create a Telehealth Appointment type and a ZedSMS reminder to send Telehealth links to patients.
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Last Updated: 30/03/2026
in FEATURES Payment Gateway How patients provide payment card information when making an Online Appointment.
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Last Updated: 30/03/2026
in FEATURES Online Appointments Learn how patients can use Online Appointments (OLA) to book an appointment at any time and find the location and doctor that's right for them.
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Last Updated: 30/03/2026
in ADMIN Practice setup
The Chronic Condition Management (CCM) module prompts doctors to create plans for patients who may be eligible for CCM Medicare items. This guide explains the steps required to add triggers for these plans when patients present with eligible pro...
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Last Updated: 25/03/2026
in CLOUD New to cloud Learn how to log in to Zedmed Cloud using single sign-on with Okta, a third-party 2FA solution.
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Last Updated: 25/03/2026
in CLOUD New to cloud Learn how to log into Zedmed Cloud using single sign-on with Duo, the default 2FA provided by Zedmed.
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Last Updated: 25/03/2026
in CLOUD Log in assistance If you do not have a signal on your mobile phone, DUO will not be able to send you an Approval request. If this happens, you can use a DUO passcode to log in.
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Last Updated: 25/03/2026
in CLOUD Log in assistance
For the following problems, call Zedmed Helpdesk on 1300 933 000: Forgot your Zedmed Cloud password. Forgot your Zedmed application password. Forgot your Zedmed DUO SSO password. Do not have the phone you use for DUO 2FA. If your organisa...
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Last Updated: 25/03/2026
in CLOUD Cloud login
This guide explains how to log into Zedmed Cloud using the DUO 2FA phone App , start your session and log into Zedmed.
Zedmed Cloud and your Zedmed environment have different credentials.
Inactivity considerations
If your Z...
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Last Updated: 25/03/2026
in CLOUD Cloud login This guide explains how to set up your Zedmed credentials and DUO Mobile, a two-factor authentication App that is easy and secure to use.