Did not attend

The following steps are to be completed when you are aware that a patient has failed to attend an appointment. 

Create invoice

1. In Office > Appointment screen > right click patient.
2. Select Bill.
3. On Attendance Details > select Close > Invoice displays.
4. Enter DNA item code > select Suppress.
5. Where the Doctor charges for DNA a value should display in the invoice. For Doctors who do not charge a DNA fee, the value will be $0. In these instances the invoice still needs to be created and Suppressed.

Invoices are to be created for DNA patients by COB. This places the patient on Debtor/Transaction GST report for quick identification and enables additional reporting to be conducted.

Record payment (if not using Payment Gateway)

1. Contact the patient for payment.
2. Open the patient’s record.
3. Select Acc Enquiry
4. Select the DNA invoice.
5. Select Receipt > enter the payment details, select the correct Banklist.
6. Select Add > select Allocate.
7. Select Fully Receipt.
8. Select Close to save and exit.
9. If there is a warning to allocate remaining credit > select No.